Privacy Policy

Last updated: 13 July 2026

1. Who is responsible for your information

“Curtains Home”, “we”, “us” and “our” refer to the Dubai window-treatment business using this website. Where you become a customer, the legal supplier and contracting party will be identified on your quotation, order confirmation or invoice. For privacy enquiries, contact info@curtainshome.ae.

2. Information we collect

We may collect your name, telephone number, email address, area or property location, preferred appointment details, room and window information, photographs, measurements, product preferences, quotation and order information, payment status, correspondence, support requests and any other project information you choose to provide.

When you use the website, limited technical information may be processed, including IP address, browser and device information, requested pages, timestamps, security events and consent choices. We do not intentionally collect payment-card details through this website.

3. Where information comes from

Most information comes directly from you through our forms, telephone, email, WhatsApp, consultations, site visits, quotations and project communications. Technical information may be supplied automatically by your browser, our hosting environment, security tools and cookie-consent service.

4. Why we use information

• To answer enquiries and arrange consultations or measuring visits.
• To recommend products, prepare quotations and manage approved projects.
• To manufacture, supply, install, maintain and support curtains, blinds and related systems.
• To communicate about appointments, approvals, payments, installation and aftercare.
• To operate, secure, troubleshoot and improve the website.
• To maintain appropriate business, accounting, warranty and dispute records.
• To comply with legal obligations and protect customers, our business and others.

We process information with your consent where consent is required, to take steps you request before a contract, to perform an agreed service, to comply with applicable law, and in other circumstances permitted by UAE law. You may withdraw consent for future consent-based processing at any time.

5. Marketing

We do not sell personal information. We will only send optional promotional communication where permitted and you may opt out at any time by using the method in the message or contacting us. Service messages about an enquiry, appointment, quotation or project are not marketing.

6. Sharing and processors

Information may be shared only as reasonably necessary with providers supporting website hosting, security, cookie consent, business email, communications, file storage, accounting, manufacturing, delivery, installation, motor or smart-home support and professional advice. If you choose WhatsApp or another external platform, that provider processes information under its own privacy terms. We may also disclose information where required by law, a competent authority, or to establish, exercise or defend legal rights.

7. International processing

Some communications, hosting or technology providers may process information outside the UAE. Where cross-border processing occurs, we take reasonable steps to use suitable providers and protections required by applicable UAE data-protection law.

8. Retention

• Enquiries that do not become projects are normally retained for no longer than 24 months after the last meaningful contact, unless you ask us to delete them sooner or a legal reason requires longer retention.
• Quotations that do not become orders are normally retained for no longer than 24 months after expiry or the last meaningful contact.
• Customer, order, payment, installation and accounting records are normally retained for up to 7 years after the final transaction or project completion, unless applicable law or an active dispute requires longer.
• Warranty and aftercare records are normally retained for the applicable warranty period plus 24 months so we can assess history and follow-up concerns.
• Cookie consent choices may remain in your browser for up to 365 days.
• Routine website security and technical logs are normally retained for up to 90 days, unless needed for longer to investigate an incident or meet a legal requirement.

We securely delete or anonymise information when it is no longer reasonably required.

9. Security

We use reasonable organisational and technical measures designed to protect information against unauthorised access, alteration, loss or disclosure. Access is limited to people and providers who need the information for their role. No internet or storage system can be guaranteed completely secure.

10. Your rights and choices

Subject to applicable law and relevant exceptions, you may request information about our processing; access or obtain a copy of your information; ask for inaccurate information to be corrected; request deletion, restriction or cessation of processing; request transfer where applicable; withdraw consent; or object to a decision based solely on automated processing. We do not currently use solely automated decisions that produce legal or similarly significant effects.

We may need to verify your identity and clarify your request. We will respond in accordance with applicable requirements. You may also raise a complaint with the competent UAE data-protection authority.

11. Cookies

Our current cookie use and consent controls are explained in the Cookie Policy. You can reopen the preference control on the website to review or change optional choices.

12. Children

Our services are intended for adults arranging residential or commercial window treatments. We do not knowingly collect personal information directly from children through this website. A parent or guardian who believes a child has provided information should contact us.

13. External links and policy changes

External websites and services have their own privacy practices. We may update this policy when our services, tools or legal obligations change. The latest version will appear here with its revision date.