Accessibility Statement

Last reviewed: 1 August 2026

1. Our commitment

Curtains Home wants people with different abilities, devices and ways of browsing to be able to understand our services and contact us. We aim to follow relevant WCAG 2.2 Level AA principles as we maintain and improve this website. This is an aim, not a claim that every page or third-party component is fully conformant.

2. Website measures

• Structured headings, meaningful page titles and descriptive link text.
• Keyboard-accessible navigation, skip links and visible focus styles.
• Responsive layouts, readable type and sufficient colour contrast.
• Alternative text for meaningful product and project imagery.
• Labels, instructions and error feedback for important enquiry controls.
• More than one contact route, including telephone and email.

3. Consultation and installation adjustments

Accessibility also applies to our service. If you need a communication or access adjustment for a home consultation, measuring visit or installation appointment, tell us when booking. Examples may include confirming instructions in writing, allowing additional time to discuss samples, using a preferred contact method, or coordinating building access with an authorised representative.

Any adjustment depends on the location, safety requirements and the service requested. We will discuss a practical arrangement rather than assume what assistance is needed.

4. Information in another format

If a webpage, calculator or form is difficult to use, we can explain service information by telephone or email and help record the details needed for an enquiry. Tell us the page address, the information you need and your preferred format or contact method.

5. Known limitations

Third-party components—including cookie preferences, embedded services and destinations reached through external links—may not behave consistently with every assistive technology. Some older media may require better descriptions. We prioritise barriers affecting navigation, product information, quotations and contact journeys.

6. Reporting a barrier

Please include the affected webpage, device or browser where known, what you were trying to do and what happened. Do not send passwords, payment details or unnecessary medical information. We will acknowledge the report and aim to provide a practical response or alternative within a reasonable time.

7. Ongoing review

Important templates and customer journeys are reviewed when material design or functionality changes are introduced. Automated checks can identify some problems, but they do not replace keyboard testing, content review or feedback from people using assistive technologies.